Answers from your content, or hands over. Never guesses.
If the answer isn't in your approved library, Pingdub says so and brings in a person.
01AI concierge for WhatsApp
Answered in a beat.
Pingdub answers your customers on WhatsApp in a natural, human way, from your own approved content. When it doesn't know, it says so and brings in a person, fast.
- Live in daysnot a 3–6 month onboarding
- No per-message markupdirect Meta Cloud API at Meta's own rates
- Your cloud, your regionruns in your own AWS account
Lantern Bay HotelSample business · 4 approved sources
Approved library: the only place answers come from
Rooms-and-rates-2026.pdfRooms, rates, breakfastHouse-rules.pdfCheck-in, check-outTransfers-data-sheet.xlsxAirport transferslanternbay.example/facilitiesPool and beach
Pingdub assistantHello, and welcome to Lantern Bay! I'm the hotel's virtual assistant. How can I help with your stay?
Your turn: tap a question, or type your own
0Answered from the library
0Handed to a person
0Guesses made
Fictional businesses. This demo runs in your browser. Replies can include brochures, page links and rich buttons; product photos here are illustrations.
Why now
87% of customers say companies using AI for service must offer a way to reach a person.
Pingdub: a person in seconds.
Since 2 August 2026, EU rules require chatbots to tell people they are AI.
Pingdub: always honest about being a virtual assistant.
On 1 July 2025, Meta moved WhatsApp business pricing from per conversation to per message.
Pingdub: Meta's fees at cost, with no markup.
02Sounds human
Sounds human. Never pretends to be.
Same question, two very different conversations. Pingdub replies in natural, varied language from your approved content, and says it's a virtual assistant whenever it's asked.
A menu-style bot
CustomerHi, my flight lands at 2 am. Can I still check in?
A menu-style botWelcome! Please choose an option:
1. New booking
2. Manage booking
3. Other
CustomerI just need to know about late check-in
A menu-style botSorry, I didn't understand that. Please reply 1, 2 or 3.
Pingdub Virtual assistant
CustomerHi, my flight lands at 2 am. Can I still check in?
Pingdub assistantOf course! Reception is open 24 hours, so you can check in whenever you arrive. Would you like a driver to meet you at 2 am?Source
House-rules.pdfCustomerYes please, there are 3 of us
Pingdub assistantLovely. A car for 3 guests is AED 120. Just send me your flight number and I'll pass it to reception.Source
Transfers-data-sheet.xlsx- Varied, natural wording. Never repeats itself.
- Remembers what the customer already said.
- Replies in the customer's language.
- Says it's a virtual assistant whenever asked.
03A person in seconds
No customer left on read.
Drag the clock. If nobody replies, Pingdub keeps re-alerting your team until someone does.
0:00
What the customer sees
Pingdub assistantThat's an important question, so I won't guess. I'm bringing in a member of our team now.
Layla · ReservationsHi, this is Layla from reservations. If your visa is refused, your deposit is refunded in full once we receive the refusal letter. I'll send you the details now.
What your team sees
- Agents alerted in the desktop workspace.
04Watch it work
One conversation, end to end.
Pick a scenario. On the left, what your customer sees. In the middle, every check Pingdub makes. On the right, what your team sees.
Customer · WhatsApp09:41
Pingdub trace
Live leads board3 leads
Escalation ladder0:00
Corporate offsite · Muscat88Qualified
Honeymoon · Maldives81With agent
Family trip · Baku62Nurturing
Interactive demo with sample data. The escalation clock runs at 10× speed.Real conversations stay in the client's own cloud.
05Trust & security
Your cloud. Your region. Your data.
The Pingdub core runs inside your own AWS account, in the region you choose. Every message from Meta is signature-checked before it is processed.
Customeron WhatsApp
Meta Cloud APIdirect, no middleman
Edge relayMeta signature verified
Your AWS accountin the region you choose
Rust coreAI plans, rules decide
Databaseeach client isolated
Backupsencrypted, cross-zone replication
Desktop workspaceWindows · macOS
Freshdeskticket with full transcript
Six promises we build every release around
AI that suggests, rules that decide.
The model plans; deterministic, rule-checked tools act. A message can't talk its way past the rules.
Your cloud. Your region. Your data.
The core runs in your own AWS account and region, with each client's data isolated at the database.
A real person, the moment it matters.
Sensitive or unknown? An agent is alerted instantly and re-alerted on a timer until someone replies.
Friendly, and honest about being AI.
Warm, natural replies, and a plain answer whenever a customer asks if they're talking to a person.
Direct to WhatsApp. No hidden per-message fees.
We connect straight to Meta's Cloud API. You pay Meta's rates, and nothing on top.
We don't display certification badges we haven't earned. Bring your security questionnaire to the demo and we'll answer it line by line.
06The product
One workspace for the people behind the AI.
A fast, native desktop app for Windows and macOS. Select a view.
Inbox
Visa refund questionWaiting 0:42
Corporate offsite · MuscatAnswered by AI
Family trip · BakuAnswered by AI
Conversation
If my visa gets rejected, will I get the full deposit back?
That's an important question, so I won't guess. I'm bringing in a member of our team now.
Take over and reply
Customer
73
StatusWith agent
LanguageEnglish
TripEurope tour
DepositPaid
Live
Take over any conversation, with the full context in front of you.
- Native app for Windows and macOS
- Every handover arrives with the whole conversation
- Reply from the desktop; the alert clears once Meta accepts it
Illustrative screens with sample data.
07What Pingdub does
Live today, and clearly marked when it isn't.
We separate what you can switch on this week from what is on the roadmap. Filter to see either.
Channels
AI concierge
Human handoff
Leads & reporting
Platform
08Pricing
You pay Meta's WhatsApp rates directly. We never add a cent per message.
Pingdub is a platform licence, scoped to your team and your deployment. No message markup and no surprise usage tiers.
- WhatsApp messages
- Meta's rates, paid to Meta
- Platform licence
- Scoped to your team
- Hosting
- Your own AWS account
- Packaged plans
- On the roadmap
What a markup costs you
Example values. Replace them with the figures on your own invoice.
Markup per month$400
Markup per year$4,800
With Pingdub$0 markup. Meta's fees are passed through at cost.
Free-form replies inside the 24-hour customer service window carry no Meta charge.
With Pingdub you pay Meta directly, plus a platform licence quoted for your team.
09For every buyer
Everyone at the table gets a straight answer.
Choose your role to see what changes for you on day one.
Head of Sales & Growth
Every inquiry answered and scored before it goes cold.
- Leads captured step by step, validated and scored live
- Hot leads surface on the board as they happen
- First-reply time, handoffs and qualified leads in live reports
Built for your industry
One honest assistant, grounded only in your approved content. Cards marked “Try it live” load a sample business into the chat at the top of the page.
Live pilot
Airlines, travel & hospitality
Live today with a leading Gulf travel company: packages from approved brochures, dates and party size captured, visas handed to a person.
E-commerce & retail
Sizing, stock and delivery questions answered instantly, with buying intent captured and scored.
Banking, finance & fintech
Product and policy answers from approved documents; anything account-specific goes to a person.
Software & technology (SaaS)
Plan, feature and onboarding questions answered from your docs; trial sign-ups qualified for sales.
Healthcare & telehealth
Clinic, service and booking information from approved content; clinical questions go straight to staff.
Telecom & utilities
Plan, coverage and billing questions answered at peak volume; outages and disputes handed to a person.
On-demand delivery & logistics
Delivery windows, coverage areas and policies answered in seconds; problems escalated with the full chat.
Gaming & entertainment
Event, ticket and subscription questions in both languages, at launch-day volume.
Online education (EdTech)
Course, fee and schedule questions answered from your catalogue; serious applicants scored for admissions.
Real estate & property
Project, unit and payment-plan answers from data sheets; serious buyers scored for your sales team.
10Questions
Straight answers.
Does it tell customers they're talking to an AI?
Yes. It sounds natural, but it never pretends to be a person. Whenever a customer asks, it says plainly that it's a virtual assistant and offers a colleague.
Does Pingdub replace my customer service team?
No. It answers routine questions from your approved content, captures and scores leads, and brings your people in the moment a question is unknown or sensitive.
What happens when it doesn't know the answer?
It says so, and doesn't guess. An agent is alerted in the desktop workspace straight away, and re-alerted at 30, 60, 90 and 150 seconds until someone replies.
Can replies include brochures and links?
Yes. Replies can include brochures, page links and rich buttons. Product cards from a synced catalogue, and checkout in the chat, are on the roadmap.
Where is our data stored?
In your own AWS account, in the region you choose. Each client's data is isolated at the database, with cross-zone replication and encrypted backups.
Do you charge per message?
No. Pingdub connects directly to Meta's WhatsApp Cloud API, and Meta's fees are passed through at cost, with nothing added. Pingdub itself is a platform licence scoped to your team.
Is WhatsApp fully live?
Sending through the direct Meta Cloud API is live. Receiving is in its final rollout. Everything on this page is marked Live or Roadmap, so you always know which is which.
Which languages does it speak?
Arabic and English today, replying in the language the customer writes in. Hindi, Urdu, Tagalog and Arabizi are on the roadmap.
Can a customer trick it into saying something it shouldn't?
The AI only plans. Deterministic, rule-checked tools carry out every action, and prices and policies are quoted only from your approved sources, so a message can't talk its way past the rules.
How long does it take to go live?
Days, not months. We start from the pages, data sheets and documents you already have.
11Book a demo
See it answer your own questions.
Thirty minutes, with your content. We load a few of your pages and documents, and you try to catch it out.
- Tell us what your customers ask most
- We load a few of your approved pages and documents
- You ask the hard questions, and watch it hand over
Or email [email protected]